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Return & Refund Policy

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Return & Refund Policy

At Fosker Containers, we want you to be completely satisfied with your purchase. Our Return & Refund Policy ensures that if you’re not happy with your container, you can return it under the following conditions:

Eligibility for Returns

  • Standard Containers: You can return a standard container within 30 days from the date of delivery if it is unused, in its original condition, and in the original packaging.
  • Customized Containers: Custom containers, which are tailored to your specific requirements, are non-returnable and non-refundable.
  • Damaged or Incorrect Containers: If the container arrives damaged or is not what you ordered, please contact us immediately. We will arrange for a return at no extra cost to you.

How to Return Your Container

  1. Contact Us: Reach out to our customer service team at support@foskercontainers.com to notify us of your intent to return the container. We will guide you through the process.
  2. Return Authorization: You will receive a Return Authorization (RA) number, which must be included with your return shipment to ensure proper processing.
  3. Prepare the Container for Return: Ensure the container is properly packed and in original condition, with no modifications or damages. If the item was shipped with a pallet or other packaging materials, please include them when returning.
  4. Return Shipping: Return shipping is the customer’s responsibility, unless the container was damaged during shipping or is incorrect. We recommend using a traceable and insured shipping method to return the container.

Refund Process

  • Inspection: Once we receive the returned container, we will inspect it to confirm that it meets our return criteria (unused, original condition, no damage).
  • Refund Timeline: After approval, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
  • Shipping Charges: Please note that shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., damaged or incorrect containers).

Exceptions

  • Used Containers: Containers purchased as used or refurbished are sold as-is, and returns or refunds are not available unless they were defective or damaged upon delivery.
  • Customised Modifications: Any container that has been altered to your specifications (e.g., custom paint, doors, or fittings) is final sale and cannot be returned.

Damaged or Incorrect Items

If you receive a damaged or incorrect container, please contact our customer support team immediately to report the issue. We will provide instructions on how to return the product and offer a full refund or replacement at no additional cost to you.

Need Assistance?

If you have any questions or need assistance with returns or refunds, please don’t hesitate to get in touch with our customer support team: